AI powered returns that save you money
and make customers happy.
ReturnHub helps Shopify merchants deflect refunds into exchanges and store credit, automate return decisions with AI, and give customers a self-serve return portal they actually enjoy using.
Built for Shopify merchants. No credit card required.
Three ways your customers reach you
One policy engine, one state machine, three front doors.
Self-serve return portal
Customers look up orders by email or phone and start a return in under a minute. Your branded subdomain, your policy, zero support tickets.
Embedded AI chat
Drop a conversational returns assistant into your store. It answers policy questions, suggests exchanges, and only escalates to humans when it has to.
MCP server for Claude and ChatGPT
Customers can ask any AI assistant to start a return on their behalf. We expose your return flow as an MCP tool so the major LLMs can drive it safely.
Live in an afternoon
No engineering work. No customer service retraining. Just a smarter return flow than the one you have today.
- 1
Install on Shopify
One click OAuth. We read orders, products, and returns. We never request write access to your orders.
- 2
Configure your return policy
Set return windows, restocking rules, and which SKUs are final sale. Change any rule any time and it takes effect immediately.
- 3
Let customers self-serve
ReturnHub walks every return through exchange options and store credit before offering a refund. You approve the exceptions, we handle the rest.
Every return tries to become an exchange first.
Refunds are not the only outcome, and they are rarely the best one. ReturnHub applies your policy to every return and offers the customer the highest-margin acceptable resolution before a refund is on the table.
Exchange
A different size, color, or style keeps the revenue and the customer in one step.
Store credit
When an exchange won't land, credit keeps the dollars inside your store rather than on a chargeback.
Refund
The last resort. Handled cleanly, with the right fees and the right customer messaging, so nobody leaves angry.